Refund Policy

1. Overview

At VantaVoice, we want every user to be satisfied with their experience. This Refund Policy outlines the circumstances under which you may be eligible for a refund on paid subscription plans purchased through our platform.

2. Refund Eligibility

You may be eligible for a refund if:

• You request a refund within 7 calendar days of your initial subscription purchase
• You experienced a technical issue that prevented you from using the service and our support team was unable to resolve it
• You were charged incorrectly due to a billing error on our end
• You were charged after a failed cancellation attempt (with proof of cancellation)

3. Free Tier

The VantaVoice free tier does not involve any charges and therefore is not subject to this Refund Policy. We encourage all users to try the free tier before subscribing to a paid plan to ensure VantaVoice meets their needs.

4. Paid Subscriptions

Monthly Plans

• Eligible for a full refund within 7 days of the initial purchase date
• Automatic renewal charges are not eligible for refund — please cancel before the renewal date

Annual Plans

• Eligible for a full refund within 7 days of the initial purchase date
• After 7 days, a prorated refund may be issued at our discretion for the unused portion of the annual term

Plan Upgrades

• If you upgrade from one plan to another, the 7-day refund window applies to the upgrade charge
• Prorated credits from your previous plan are non-refundable but are applied to the new plan

5. How to Request a Refund

To request a refund, please follow these steps:

• Step 1: Send an email to [email protected] with the subject line "Refund Request"
• Step 2: Include your account email address, subscription plan, and purchase date
• Step 3: Briefly describe the reason for your refund request
• Step 4: Our billing team will review your request and respond within 3 business days

You may also submit a refund request through our Contact page.

6. Processing Time

Once a refund is approved:

• Refunds are processed back to the original payment method
• PayPal refunds typically appear within 3–5 business days
• Credit/debit card refunds may take 5–10 business days depending on your financial institution
• You will receive an email confirmation once the refund has been initiated

7. Exceptions & Non-Refundable Items

The following are generally not eligible for refunds:

• Subscription renewal charges (cancel before the renewal date to avoid charges)
• Requests made more than 7 days after the initial purchase
• Accounts that have been suspended or terminated for violating our Terms of Service
• Partial-month usage after the 7-day window on monthly plans

We reserve the right to review each refund request on a case-by-case basis and may grant exceptions at our sole discretion in extenuating circumstances.

8. Cancellation vs Refund

It's important to understand the difference:

• Cancellation: Stops automatic renewal at the end of your current billing period. You retain access until the period ends. No charge is issued for the next cycle.
• Refund: Returns the money for a charge that has already been processed. Access may be revoked depending on the circumstances.

You can cancel your subscription at any time from your Account Dashboard. If you only want to stop future charges, cancellation is usually the best option.

9. Disputes

If your refund request is denied and you believe it should be reconsidered, please reply to the denial email with additional context. We are committed to fair resolutions and will escalate your case for further review.

Please note that initiating a chargeback or payment dispute with your bank before contacting us may delay resolution and could result in account suspension.

10. Contact Us

For refund requests or billing questions:

• Email: [email protected]
• General Support: [email protected]
• Address: VantaVoice.ai, San Jose, California, USA
• Contact Page: vantavoice.ai/contact